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Positive IWC NYC Boutique Service Experience

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I purchased a brand new Portofino Chronograph from an international seller. When I received it, I noticed it was running pretty fast, about +8 seconds a day.

I contacted the IWC service center in TX an was told 4-6 weeks. Not good. So I contacted the

NYC Boutique and they sent me a Fedex overnight label, regulated it to +1.4 to +3 depending on the position and sent it out the very next day Fedex Overnight.

It took all of 3 days.

Bravo IWC NYC Boutique!

Picture just because

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That's how it should be, really - the whole regulation exercise prob took a whole of 5 minutes, plus 5 mins o open the case, 5 mins to close it and 1 min to do a water-resistance check, that's all. Hate it when these brands make it sound like they are sending a spaceship to Mars, and charge those crazy prices for simple, easy to do jobs.

 

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