YyffM74 2 Posted September 23, 2015 Report Share Posted September 23, 2015 I purchased a brand new Portofino Chronograph from an international seller. When I received it, I noticed it was running pretty fast, about +8 seconds a day. I contacted the IWC service center in TX an was told 4-6 weeks. Not good. So I contacted the NYC Boutique and they sent me a Fedex overnight label, regulated it to +1.4 to +3 depending on the position and sent it out the very next day Fedex Overnight. It took all of 3 days. Bravo IWC NYC Boutique! Picture just because Quote Link to post Share on other sites
Eva333 2 Posted September 23, 2015 Report Share Posted September 23, 2015 Happy to hear you positive experience, and you've got a beautiful dress chrono there! Quote Link to post Share on other sites
jadccy 1 Posted September 23, 2015 Report Share Posted September 23, 2015 That is great to hear. I'm picking up my new IWC on Saturday, and it's good to know the boutique is responsive as they're around the corner from my office. Quote Link to post Share on other sites
Jason213 0 Posted September 23, 2015 Report Share Posted September 23, 2015 Wow, that's pretty impressive! Quote Link to post Share on other sites
Fyinll 0 Posted September 23, 2015 Report Share Posted September 23, 2015 That's how it should be, really - the whole regulation exercise prob took a whole of 5 minutes, plus 5 mins o open the case, 5 mins to close it and 1 min to do a water-resistance check, that's all. Hate it when these brands make it sound like they are sending a spaceship to Mars, and charge those crazy prices for simple, easy to do jobs. Quote Link to post Share on other sites
